Faq

What is Cigma Tv?

CigmaTv is a quick and ground-breaking IPTV Box that changes the manner in which individuals stare at the TV. It’s a vigorous substance conveyance stage that underpins 3D, full HD to 4K Content. The Best piece of this gadget is that you can utilize it to stream content from IPTV administrations. You can likewise run Netflix, Kodi, YouTube and numerous other spilling applications from Google Play Store. Thus, it can offer all of you the motion picture channels, sports bundles, news, pay-per-sees, TV appears, kids projects, and considerably more. Basically, it’s a finished stimulation framework all alone without the high sticker price appended to it.

WHAT DO I REQUIRE TO LOOK FOR TV?

If you want to install and use the CigmaTv, you require the following: High-speed Internet connection (recommended or higher) at least 4.0 Mbps. A functioning Smart TV. The recipient of the CigmaTv us.

WHY I CAN’T ACCESS MY ACCOUNT?

First, please check your network connection, reboot or restart your router and device, and then try again.

Secondly, if your network connection is no issue, please check whether your account is used on another device as you can see from more than one device at the same time.

CAN I USE MY SUBSCRIPTION ON MORE THAN ONE DEVICE?

Please pay attention that one subscription can use on more than one device, but you can watch only on one device at the same time.

DOES MY SUBSCRIPTION BEGIN TO BE ACTIVE RIGHT AFTER I MAKE A PAYMENT?

Subscription is beginning to be active from the moment you will get your activation credentials in your email.

For Example:

Robert subscribed for 3 Months on October 1st at 11:55 PM and activation credentials were received on October 2nd at 00:10 AM. Robert subscription is starting to be active from October 2nd 00:10 AM for the next three months.

MY CHANNELS ARE NOT WORKING?

We focus on offering you with a quality of service at very discounted rates. So please keep this in mind very first and foremost is better.

If your channel is down, we will do our best to recover that back to service.

Please use some guidelines given below before reporting a channel:

Stop and provide it a couple of minutes. We restart and swap channels when needed. The channel may be coming back.
Is this happening on all channels? If it is, you need to check on your end.
Reboot or restart your devices and wait for 30 secs before turning them back on (STBs, Android Boxes, Routers, Cable modems)
Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi.

BUFFERING OR FREEZING ON CHANNELS?

Sometimes you may experience buffering or freezing due to low internet speed or high internet traffic.

Cause Of Buffering:

The most common causes of buffering is an outcome of a slow internet connection. It may be because of low internet speed or other users hogging the bandwidth in your area. Do you have lots of users in your place? Disconnect them all and try again.

The second reason is that you are using Wi-Fi, which is not suited for watching TV as you require direct (LAN) connection to internet network to enjoy smooth watching without interruptions.

Resolution:

Try Directly connect to your router using a LAN (ethernet) cable or to a powerline adaptor.

If not possible, try moving the box closer to the router.

Change your Wifi channel, to avoid interference with nearby devices.

Most of the time that will remove the requirement to buffer, when you experience buffering press “pause” for 10-15 seconds and resume,

SOME CHANNELS ONLY HAS TO SOUND WITHOUT VIDEO?

Because of the decoder setting problem, some channels only have sound without images/video, please do as followings:

Go to Settings in your device/app/program.
Choose Native for the Decoder.
Restart.

WHY MY ACCOUNT IS NOT WORKING ON MY MAG BOX OR STB EMULATOR?

Did you provide us the correct MAC address?

1-Are you using a firewall, proxy or VPN? If so, our servers won’t allow you to connect.

2-Is your Internet speed at the recommended minimum— 8 Mbps for HD channels—or higher?

3-Is your device wired in (Ethernet) or is it connected wirelessly (WiFi or mobile data)? Ethernet will always be faster and more stable; use Ethernet, if you can.

4-Are your device’s specs powerful enough to effortlessly handle live HD streaming?

5-If you’re using an STB emulator, did you follow the steps in our guide to Setup Android STB Emulator?

6-If you’re using an STB emulator have you tried wiping your app’s cache then restarting your device?

7-If you’re using a MAG box have you tried restarting your device?

8-If you’re using an Android device/MAG box, have you tried logging out then factory resetting your device?

9-Have you double-checked the server portals we sent you in the activation email?

DO I REQUIRE A SATELLITE FOR CigmaTV?
No, you get the data via the internet.

WHICH DEVICES ARE COMPATIBLE?
LIKE
Android Smartphone
Android Boxes
Enigma
DreamBox, Vu +, …
PC
VLC, Kodi / XBMC, …
Smart TV
Apple TV / MAC / iPhone

How do I use CigmaTv Features?

Bolster 3D-recordings CigmaTv underpins video playback in 3D group, which is as of late ending up increasingly mainstream.

Amazing Sound and Image Quality The sound yield S/PDIF permits interfacing multichannel HighEnd framework to the Set-Top Box. HDMI 1.4A gives the most noteworthy nature of sound and picture.

Brisk Data Processing Thanks to its capacity and elite segments, CigmaTv can proficiently process huge information records, including high goals advanced video activities.

Capacities on Demand CigmaTv plays the most recent sound and video configurations and it underpins captions, organization and picture settings, decision of sound track and work with the playlists.

HOW DO I CHECK MY INTERNET SPEED & QUALITY?

Please utilize the speed test server below to test your internet connection, Do this few times through the day. It will provide you with a good concept of overall internet speed available to you. A stable 4.0 Mbps is the minimum requirement.

I DO NOT BELONG TO USA/CAN OR THE UK. CAN I STILL SUBSCRIBE?

Yes. Our service is available worldwide to everyone. Subscribe here.

WHAT PAYMENT METHODS ARE AVAILABLE?

You can pay with your Debit/Credit Card through secured payment gate with automatic currency conversion and no hidden fees.

HOW TO TEST MY DEVICE?

Test if you entered your activation details correctly.

  • Check your network connection, reboot or restart your router and device, and then try again.
  • If you have a device such as PC/Laptop, etc. connected to previous internet network check if you are not overloading your network with downloading or watching movies, etc.… on these devices.
  • Your Internet needs to be minimum b Mbit Download and 1 Mbit upload speed.
  • Restart or reboot your devices and wait for 30 sec before converting them back on (STBs, Android Boxes, Routers, Cable modems)
  • Make sure you are connecting using a LAN cable to devices and not via Wifi.
  • If your network connection is no issue, please check whether your account used on other devices.
  • Check if the device/app/program got the new software and firmware updates.
  • Check the download speed on the actual device that is utilizing our service, you may have 50mbs on your computer, but the device could be considerably slower, indicating a problem on your internal network.
  • Check for any high processor demanding apps are running in the background that can terminate, this is very important for low-end devices.
  • Try to uninstall and reinstall your app/program; your activation will not be lost.

CHANNEL ISSUES?

If while you are watching a channel the service display to have paused, merely choose and open another channel, then return to the original channel to see if it is now playing, this can be due to break in transmission for a second, and the software will halt under these conditions.

ALL CHANNELS ARE BLANK?

When you are using a set-top box such as MAG or AVOV and have just set up your device with our service, you will require to perform a hard reset of your device. Directly power off your device, unplug your power cable and re-plug it in.

SOME CHANNELS ARE NOT WORKING (BLACK SCREEN/BROKEN VOICE)?

We can’t promise all channels are working correctly due to your Internet speed, Individual channel technical difficulties or if incompatible device/app/program is utilized.

CAN’T WATCH I AM BLOCKED?

Please check whether your account used on other devices.

If yes, please visit www.whatismyip.com by using a computer, and find your IP Address, next send your IP Address to us for restoration. Please note that one subscription can only used on 1 device at the same time. Otherwise, your account would be banned or stopped soon because of automatic security defense.

We only restore it 2 times for one subscription. If your account is banned again after restoration, please contact us.

*If you abuse our service with using multiple devices for 1 subscription be aware we may permanently ban your subscription.